About Shipping & Return
We offer a flat rate $10 AUD for handling and shipping service per each order. The shipping service is offered by standard parcel delivery within Australia via AusPost (https://auspost.com.au/) . You can track your item via https://auspost.com.au/mypost/track after receiving our dispatch email, which contains the tracking number of your delivery.
To initiate the return process, you must firstly notify Uncle J via email or our return 14 days of taking delivery of Your Product and request a return under this Policy. You must comply with the directions of Uncle J's staff in order to facilitate your return.
To qualify for an item return under this Policy, Products must must not be damaged in any way.
All products qualifies for a return under our 14 Day Money Back Guarantee, the store credit or refund provided will be the equal to the price of the Product being returned, less the initial delivery charges as per Your Order Confirmation email.
The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
The Product must be returned to Uncle J's within 10 business days of Your request to return Your Product under this Policy.
You must return the Products for which You are seeking a store credit or refund at your own cost and You must comply with the directions for returning the Product that Uncle J's staff provide to You. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by Uncle J's staff. Uncle J will accept no liability for any loss or damage which may occur during transit.
After receiving the returned Product, Uncle J will issue a store credit or refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
Uncle J reserves the right to make changes to this Returns Policy without notice.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.